Help & Support
Got a question? We are here to help!
If you're having trouble or would like help, you can call our expert team on 01622 580 200
Frequently Asked Questions
- Do you offer technical support with products?
If you find you'd like a little bit more support with product choice feel free to give us a call. We have highly skilled technical staff on hand to support.
- Your prices are very cheap, are these products brand new?
Yes! Everything well sell is 100% new and have the full manufacturer warranties. We are just very competitively priced!
- I'm not sure what I need to get, are you able to help?
Yes! Please just contact our sales team and they will advise you with product choices to suit your requirements.
- Do you offer trade discounts?
As we strive to be very competitively priced in the market this means we don't have additional room for discount. In most cases the only instance that we can offer additional discount is if someone is ordering goods in a larger volume instead of single items.
- What payment methods are available?
We accept all major Credit and Debit cards, including American Express and we also accept payments via BACS.
- Can I order something that isn't listed on the website?
Not all products that we have access too are shown on our website. We have access to most products within our brands so if you can't find the product you are looking for then please contact our sales team for a price and availability.
- Are there any discounts available for large purchases?
Our prices are very competitive. It is however possible if you are placing a large order, we might be able to help a little on overall price. If you have a list of products and would like to see what we can do just email our sales team with a list of products you are looking for at firstname.lastname@example.org and we will do our very best to help.
- Do your prices include VAT?
Yes, all of our prices shown on the website are inclusive of VAT.
- I have a question about my order.
- What if I am unhappy with part of your service?
We do endeavour to deliver excellent service every time but sometimes we don't quite hit the mark. If something goes wrong, let us know. We will always do our absolute best to resolve any issues that arise. Email us at email@example.com and we will get to the bottom of it together.
- Can I amend my order?
Yes, you can, as long as the order has not been dispatched and as long as the goods were not special order. Please contact our sales team as soon as possible if you wish to change your order.
Delivery & Returns
- What is your returns policy?
For more information on returning products please see our returns page
- Can I arrange a specific time for delivery?
Unfortunately, in most cases this is not something we can offer. With smaller items that are being delivered via courier such as DPD we might be able to request an AM delivery.
- How long will my order take to deliver?
Our delivery times do vary depending on what you have ordered. We do advise estimated delivery times on product pages throughout that will give you a good guideline on how long you should expect to wait.
- Do you deliver all over the UK?
We deliver to anywhere within the UK mainland. No penalties or additional charges for living in remote area's. Addresses that are within the UK but not mainland would be possible for us to deliver to but might take slightly longer and could include additional charges.
- I’m ordering multiple items. How much will delivery cost?
When you place an order, we will only charge delivery for the item with the highest delivery cost. For example, if you order a bath and a pair of taps alongside it. There will only be a single delivery charge for the largest item with the highest delivery cost – in this case, the bath.
This means we will only ever take a single delivery charge. Regardless of how many items are in your order.
- What happens if I am not there for a delivery attempt?
This would be classed as a failed delivery – we would re-schedule a 2nd delivery date with you and this would be chargeable at your initial delivery rate.
- Can you leave my delivery with a neighbour?
Yes, you can have your goods delivered to another delivery address as long as that person signs for receiving the goods. The standard 48 hours for checking goods have arrived in good quality would still apply.
- Can you leave my delivery with a child?
We can leave deliveries with anyone over 16 years old. The standard 48 hours for checking goods have arrived in good quality would still apply.
- Can I track my order?
We can't do this with all deliveries but you can with couriers such as DPD – if this is important to you, please discuss with the sales team so we can advise accordingly.
- Do you do next day delivery?
We can with certain products, this would have to be with orders placed before 12 noon and again I would advise checking stock/timescale with sales prior to ordering. If you need your goods as 'next day delivery' please call the sales team on 01622 580 200 before placing your order.
- What do I do if I have a problem with a product on delivery?
If an issue arises when you are receiving your delivery. The best thing to do is follow the steps on our delivery page.