Delivery charges are for all UK Mainland Postcodes.
People in remote areas shall not be penalised with additional charges, however delivery time scales may take longer.;
For the Scottish Islands please contact us for a delivery quote.
The delivery time for your order is usually between 3 - 7 days for all stock items.
Examples of item Sizes:;
Wall hung frames
Please note that large deliveries shall be palletised and managed by our specially selected pallet delivery partners.
The Goods will be delivered to the kerbside as close as possible to your front door. The driver is NOT insured to take the goods inside your property so it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.
All orders will only be charged one delivery charge at the highest rate applicable to the items within the basket.
Items that are non-returnable.
Please see the list of goods below that cannot be cancelled or returned under any circumstances after order has been placed. Any goods that come under the bespoke or special order category shall be highlighted during the ordering process.
All bespoke orders are non-returnable after order has been placed
All special order items are non-returnable after order has been placed
For hygiene reasons all toilet seats are classed as non-returnable items if the packaging has been opened.
All shower trays are non-returnable if the packaging has been opened.
All baths are non-returnable if the packaging has been opened and in particular if the banding straps have been cut.
All shower enclosures are non-returnable if the packaging has been opened and in particular if the banding straps have been cut.
All products with a security seal that has been broken are non-returnable.
All radiators and towel rails including valves that are a special colour are non-returnable.
All goods being returned must not have been fitted or installed.
All goods must be returned to us in plain outer packaging and have all the original packaging undamaged inside. Please do not write or stick any labels on the manufacturer boxes.
All parts and instructions must be included within original packaging undamaged.
Once the goods have been returned to us we shall inspect them to ensure all parts are present and in good condition.
Purchasers are responsible for obtaining proof of delivery and receipt of returned goods. It is the responsibility of the purchaser to ensure that returned goods reach us in good condition.
We suggest that you take out carrier insurance on any goods you send back to us.
We reserve the right to charge a re-stocking charge to any non-faulty items, we would advise of any charge during the returns procedure.