If for any Reason you wish to return your purchase, with the Exception of Bespoke, Special Order items and Toilet Seats/Covers, we will offer a refund or an exchange as long as this is requested within 14 days of receiving your goods. Goods must be returned to Bathroom Planet or if instructed to the distributor/Manufacturer in perfect condition. Bathroomplanet.com shall not be liable for postage, shipping or taxes due to returned goods. Please take into account postage and shipping times when returning goods.
To return any goods you must first complete our Returns Form Please click link for returns form by e-mail and advise the reason for the return and we shall issue a returns number. Please be advised that any delivery charge that has been made will not be refunded and it is the purchaser's responsibility to pay for the collection of or returning of the items during the 14 day period.
Bathroomplanet.com comply with the Consumer Contracts (information, cancellation and additional charges) Regulations which came into force on 13th June 2014, however we reserve the right to deduct a re-stocking fee of the original purchase price for items that are returned and that we cannot resell as "new" This can include but not exclusive to:
- Goods returned in damaged / ripped packaging
- Goods returned in non-original packaging
- Goods returned incomplete
- Goods returned due to lack of delivery and / or access to the room of installation
- Goods returned have a re-stocking charge from Manufacturer